PawBook is a pet-focused social platform operated by Deemona Global Solutions, New Delhi 110075, India. The platform allows pet owners to connect, share content, discover veterinary services, and care for their animals.

You must be at least 13 years old to use PawBook. Users between 13 and 18 must have parental or guardian consent. By registering, you confirm you meet these requirements.

• You are responsible for your account's security and all activity under it.
• Provide accurate, current information when registering.
• Do not share your account credentials or use another person's account.
• Report any suspected unauthorised access to support@deemona.com immediately.

You agree not to:

• Post content that is illegal, harmful, abusive, hateful, or defamatory.
• Harass, threaten, bully, or impersonate other users.
• Upload malware, spam, or unsolicited automated content.
• Promote animal cruelty, illegal pet trade, or abuse of any kind.
• Scrape, reverse-engineer, or copy the platform without written consent.
• Use the platform to violate any applicable Indian or international law.

You retain ownership of content you post. By posting, you grant Deemona Global Solutions a non-exclusive, royalty-free, worldwide licence to display, distribute, and promote your content within PawBook.

You are solely responsible for the content you post. We reserve the right to remove content that violates these Terms.

Content on PawBook — including vet listings, health tips, and user posts — is for general informational purposes only and does not constitute professional veterinary advice. Always consult a licensed veterinarian for your pet's health needs.

PawBook may facilitate listings for pet products, adoptions, and services. We are not a party to any transaction between users and third-party sellers or service providers. We do not guarantee the quality, safety, or legality of listed items or services.

We reserve the right to suspend or terminate accounts that violate these Terms, at our discretion, with or without notice. You may delete your account at any time from Settings → Account → Delete Account.

To the maximum extent permitted by law, Deemona Global Solutions shall not be liable for indirect, incidental, or consequential damages arising from your use of PawBook. Our total aggregate liability shall not exceed ₹1,000 or the amount paid by you in the past 12 months, whichever is lower.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

We may update these Terms from time to time. Material changes will be communicated via in-app notification or email. Continued use of PawBook after changes constitutes acceptance.

Questions about these Terms? Email legal@deemona.com or write to:

Deemona Global Solutions, New Delhi 110075, India
Phone: +91 96541 35922

Deemona Global Solutions
New Delhi 110075, India
privacy@deemona.com · +91 96541 35922

You provide directly

• Account details: name, email, phone, password
• Profile: bio, photo, city-level location
• Pet details: name, species, breed, age, photos, health records you add
• Content: posts, comments, messages, stories

Collected automatically

• Device info: browser, OS, device model
• Usage data: pages visited, features used, time spent
• IP address and approximate location
• Cookies and local storage tokens

• To provide, operate, and improve PawBook
• To personalise your feed and recommendations
• To send service notifications and important updates
• To connect you with vets, shelters, and pet owners
• To detect and prevent fraud, spam, and abuse
• To comply with legal obligations under Indian law

We do not sell your personal data. We may share it with:

• Service providers — hosting (Render/Neon), email, analytics — under strict confidentiality agreements.
• Other users — only what you choose to make public.
• Law enforcement — when required by a valid Indian court order or applicable law.
• Business transfers — in a merger or acquisition, as a business asset.

PawBook uses cookies and browser local storage to keep you logged in and remember preferences. You can clear these via browser settings, though this will log you out.

Data is retained while your account is active. After deletion, personal data is removed within 30 days, except where retention is legally required (e.g. financial records for 7 years under Indian law).

• Access — request a copy of your personal data
• Correction — update inaccurate data via Settings
• Deletion — delete your account and data from Settings
• Portability — request data in machine-readable format
• Objection — object to processing for direct marketing

Email privacy@deemona.com to exercise any right.

PawBook is not directed at children under 13. We do not knowingly collect data from children under 13. Contact us immediately if you believe we have done so.

We use HTTPS, bcrypt password hashing, and JWT-based authentication. No internet transmission is 100% secure — we cannot guarantee absolute security but take all reasonable precautions.

Material changes to this policy will be communicated via in-app notice or email. The "last updated" date above reflects the most recent revision.

The PawBook name, logo, design, software code, and all original content created by Deemona Global Solutions are protected under the Copyright Act, 1957 (India) and applicable international treaties.

You may not copy, reproduce, distribute, or create derivative works from PawBook's proprietary content without prior written permission from Deemona Global Solutions.

You retain full copyright ownership of the photos, videos, text, and other content you post on PawBook. By posting, you grant us a limited licence as described in our Terms of Service — we do not claim ownership of your content.

You represent and warrant that you own or have the right to post any content you upload, and that doing so does not infringe any third party's copyright or other rights.

• Uploading photos, videos, or music that you do not own or have a licence for
• Re-posting another user's content without their permission
• Using copyrighted pet images, veterinary diagrams, or breed photos without a licence
• Embedding third-party logos or brand assets without authorisation
• Copying or reproducing PawBook's UI, features, or codebase

If you believe content on PawBook infringes your copyright, submit a written notice to our Copyright Agent containing:

• Your full name and contact details
• Description of the copyrighted work you claim is infringed
• URL or description of the infringing content on PawBook
• A statement that you have a good-faith belief the use is unauthorised
• A statement that the information in your notice is accurate
• Your physical or electronic signature

Send notices to: copyright@deemona.com

Upon receiving a valid copyright notice, we will:

• Acknowledge receipt within 48 hours
• Review and investigate the claim
• Remove or disable access to infringing content if the claim is valid
• Notify the user who posted the content
• Take appropriate action against repeat infringers, including account termination

If you believe content was wrongly removed, you may file a counter-notice to copyright@deemona.com explaining why the removal was in error. We will review counter-notices within 10 business days.

PawBook has a policy of terminating accounts of users who repeatedly infringe copyrights in appropriate circumstances and at our discretion.

Abhishek
Deemona Global Solutions
New Delhi 110075, India
copyright@deemona.com
+91 96541 35922

All content on PawBook must be related to pets, animal welfare, or community well-being. We are a pet-first platform — keep it relevant, kind, and constructive.

Allowed

• Pet photos, videos, stories, and milestones
• Honest reviews of vets, shelters, and pet products
• Educational content about pet health, training, and care
• Lost & found pet alerts and adoption listings
• Community events, meetups, and fundraisers for animal welfare

Not Allowed

• Content unrelated to pets or the PawBook community
• Graphic violence, gore, or disturbing imagery
• Sexually explicit content of any kind
• Spam, repetitive posts, or irrelevant promotions
• Misinformation about pet health, breeds, or veterinary treatments

PawBook has a zero-tolerance policy for content that involves or promotes:

• Animal cruelty, abuse, neglect, or harm in any form
• Illegal wildlife trade or possession of exotic/prohibited animals
• Dog fighting, cockfighting, or any animal combat
• Sale of animals through channels that bypass welfare checks
• Use of harmful training methods or devices

Such content will be removed immediately and reported to relevant authorities.

• Be respectful — treat other pet owners and vets with kindness.
• No harassment — do not bully, intimidate, or target other users.
• No hate speech — content discriminating by religion, caste, gender, or ethnicity is prohibited.
• No impersonation — do not pretend to be another person, vet, or organisation.
• No doxxing — do not share private information about others without consent.

• Businesses may use PawBook to promote pet-related products and services within community guidelines.
• Spam-style promotions, mass direct messages, or fake reviews are prohibited.
• Multi-level marketing (MLM) schemes are not permitted.
• All paid promotions must be clearly labelled as such.

• Only list items that are legal, genuine, and related to pets.
• No listing of animals for sale unless through verified shelters or registered breeders.
• Accurate descriptions and fair pricing are required.
• Fraudulent listings will result in immediate account termination.

• Do not make unverified medical claims about treatments, supplements, or cures.
• Always recommend consulting a licensed veterinarian for health decisions.
• Promotion of unapproved or unlicensed veterinary products is prohibited.

• Creating multiple accounts to evade a suspension is prohibited.
• Automated bots or scripts that interact with PawBook without permission are banned.
• Selling, transferring, or purchasing PawBook accounts is not allowed.
• Using VPNs to bypass regional restrictions may result in account review.

When a violation is detected, we may take one or more of the following actions depending on severity:

• Remove the offending content
• Issue a warning to the account holder
• Temporarily suspend the account (1–30 days)
• Permanently ban the account
• Report to law enforcement where legally required

You may appeal enforcement actions by contacting appeals@deemona.com within 14 days.

Use the "Report" button on any post, comment, or profile to flag a violation. Alternatively, email safety@deemona.com with details and screenshots. All reports are reviewed within 48 hours.

• 1
  Submit your complaint Email grievance@deemona.com with your name, registered email, issue description, and any screenshots or links.
• 2
  Acknowledgement within 24 hours You'll receive a confirmation with a reference number within 24 hours.
• 3
  Investigation Our officer reviews your complaint and may contact you for clarification.
• 4
  Resolution within 15 days We communicate the outcome and any action taken within 15 days, as mandated by the IT Rules 2021.

• Harmful, unlawful, or abusive content
• Copyright or intellectual property infringement
• Privacy violations or data misuse
• Account suspension or wrongful content removal
• Fake profiles or impersonation
• Marketplace fraud or misleading listings
• Any violation of PawBook's Terms of Service

If unsatisfied with the resolution, you may escalate your complaint to the relevant authorities under the IT Act, 2000, or approach the appropriate court of law in New Delhi, India.

The following content is strictly prohibited on PawBook and will result in immediate account termination and reporting to law enforcement:

• Child Sexual Abuse Material (CSAM) of any kind — photos, videos, illustrations, or text
• Content that sexualises, exploits, or endangers minors in any way
• Grooming behaviour — attempts to build inappropriate relationships with minors online
• Sharing personal information of minors without parental consent
• Content that encourages, facilitates, or glorifies harm to children
• Using PawBook to arrange meetings with minors for harmful purposes

PawBook is not intended for users under 13 years of age. We do not knowingly allow children under 13 to create accounts.

• Users aged 13–17 must have parental or guardian consent to use PawBook.
• Parents or guardians who discover their child has created an account without consent should contact us immediately at safety@deemona.com.
• We will promptly remove accounts identified as belonging to children under 13.

• All uploaded media is subject to automated screening and human review for prohibited content.
• We use hash-matching technology to detect and block known CSAM.
• Accounts showing signs of targeting minors are flagged for immediate review.
• We actively monitor for grooming patterns in messages and public content.
• Direct messages are subject to review when abuse is reported.

If you encounter any content or behaviour that you believe endangers a child:

• Use the Report button on the post, comment, or profile — select "Child Safety".
• Email childsafety@deemona.com with details and any evidence.
• All child safety reports are treated as the highest priority and reviewed within 2 hours.

For immediate danger to a child, contact local law enforcement first. In India, call 1098 (Childline) or 112 (Emergency).

Deemona Global Solutions will cooperate fully with law enforcement agencies, including:

• Providing account data, IP addresses, and content to authorities upon receipt of a valid legal request.
• Proactively reporting CSAM to the National Centre for Missing & Exploited Children (NCMEC) and the Cyber Crime Portal (cybercrime.gov.in) as required.
• Preserving evidence related to child safety investigations.
• Responding to emergency law enforcement requests without delay.

Any account found to have violated this policy will face:

• Immediate and permanent termination — no warnings, no appeals
• Preservation of all relevant data for law enforcement
• Reporting to Indian Cyber Crime authorities and NCMEC
• IP-level blocking to prevent re-registration

We encourage parents and guardians to:

• Monitor their children's use of social platforms, including PawBook.
• Teach children not to share personal information online.
• Report any inappropriate contact or content immediately.
• Use parental control tools available on your device's operating system.

• Childline India: Call 1098 (free, 24/7)
• National Commission for Protection of Child Rights (NCPCR): ncpcr.gov.in
• Cyber Crime Portal: cybercrime.gov.in
• PawBook Child Safety: childsafety@deemona.com

Abhishek
Deemona Global Solutions
New Delhi 110075, India
childsafety@deemona.com
+91 96541 35922